Green Byte Terms and Conditions

1. Services

We provide onsite and remote IT support, consulting, hardware and software supply,
cybersecurity and related services on a break/fix or agreed basis.

Services are provided using reasonable care and skill; however, outcomes cannot be guaranteed
due to the nature of IT systems.

2. Acceptance

Engaging us, requesting work, approving a quote, paying an invoice, or allowing access to systems
constitutes acceptance of these Terms and Conditions.

3. Client Responsibilities

You are responsible for:

• Maintaining current and tested backups
• Providing accurate information and necessary access
• Maintaining valid software licences
• Implementing appropriate cybersecurity practices

You acknowledge that failure to maintain backups or security controls may result in data loss
or system compromise.

4. Backups and Data

While care is taken, we are not responsible for loss of data, corruption, or system failure
occurring before, during or after service delivery.

Clients remain solely responsible for ensuring backups exist and can be restored.
This applies regardless of whether backup systems are supplied, installed or recommended by us.

5. System Security and Data Responsibility

While we implement reasonable security practices and may provide cybersecurity tools or advice,
no IT system or network can be guaranteed completely secure or free from failure.

You acknowledge that cyber incidents, hardware failure, software faults and human error can result
in data loss, downtime or unauthorised access.

Clients are solely responsible for maintaining appropriate and tested backups, security controls,
and business continuity measures unless expressly agreed by us in writing as part of a managed service.

To the maximum extent permitted by law, Green Byte is not liable for loss of data, business interruption,
or security incidents except where caused directly by our proven negligence. This includes incidents such as
ransomware, malware, hardware failure, cloud service failure, accidental deletion or user error.

6. Cybersecurity and Third-Party Services

No IT system can be guaranteed secure or uninterrupted. We do not warrant that services will prevent all
cyber incidents, malware, ransomware or unauthorised access.

Where we supply or resell third-party services (including cloud backup, antivirus or security tools),
those services are subject to the vendor’s terms and limitations.

7. Remote Access

By requesting remote support, you authorise us to access relevant systems and data as required to perform services.

You acknowledge that remote access carries inherent security and operational risks.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, consequential or economic loss including loss of profits,
  revenue, data, goodwill or business interruption.
• Our total aggregate liability for any claim relating to services is limited to the amount paid by you
  for the relevant services in the three (3) months preceding the claim or the resupply of those services,
  at our discretion.
• Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.

9. Equipment and Warranties

Hardware and software supplied are subject to manufacturer or vendor warranties.
We act as reseller or installer unless otherwise stated.

10. Payment Terms

Payment is due in accordance with invoice terms. We may suspend services where accounts remain unpaid.

11. Onsite Service Risk

You agree to provide a safe working environment for onsite services.
We are not responsible for pre-existing faults, poor installations, or third-party work.

12. Confidentiality

We treat client information as confidential and use it only to provide services unless disclosure is required
by law or necessary to deliver services.

13. Entire Agreement

These Terms and Conditions constitute the entire agreement relating to services unless varied in writing by Green Byte.

14. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

15. Updates

We may update these Terms and Conditions from time to time by publishing the latest version on our website.
Continued use of our services constitutes acceptance of the current version.