Green Byte Terms and Conditions

The terms and conditions below apply to every supply of goods and services by Green Byte™ and cannot be amended without our prior written consent.

Charges and payment

Onsite visits and remote/phone support is charged in blocks of 30 minutes.

A tax invoice is issued to a client upon job completion.

Payment must be maid within 9 days after the date of the issue of an invoice, by cash, cheque, Visa card, Mastercard, or PayPal.

Until full payment for all supplied services and goods is received by Green Byte™, all goods supplied remain the property of Green Byte™.

Risk and insurance

All risk and insurance responsibility for all goods supplied by Green Byte™ immediately pass to the client upon delivery of the goods to the client.

Data backup

Although Green Byte™ makes every effort to preserve customer data it is your sole responsibility to maintain backups of all information, data, text or other materials before ordering services. You acknowledge and agree that Green Byte™ or it’s partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise. During the course of the service call we may offer back up services or data recovery.

Unlicensed software

Green Byte™ does not support the installation of unlicensed software on customers equipment. Please ensure that you have a licensed copy of all necessary software.

No Fix – No Fee policy

If we do not possess the necessary knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

If we are able to resolve the problem or effect the repair, but are prevented from doing so by the customer requests, then the customer is charged for the time spent to that point.

If we are able to resolve the problem or effect the repair, but are prevented from doing so because the relevant information is not available, then the customer is charged for the time spent to that point.

If we provide a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the time spent to that point.

If we are able to resolve the problem or affect the repair where additional hardware or software is required, then the customer is charged for the time spent to that point.

The policy does not apply to where a technician is prevented from repairing a customer’s issue because of external sources, for example, an internet outage or a power outage.

Warranty policy

Our services come with 90 days warranty from the date of supply of the service. All hardware supplied by Green Byte™ is covered with 1 year warranty.

Pre-built brand name computers supplied by Green Byte™ are covered by the manufacturer’s warranty and any hardware faults should be reported to the manufacturer.

The warranty becomes null and void if the warranty sticker is tampered or missing, or if the unit is serviced by an unauthorized service center or third person.

Warranties that accompany the sale of any computer sold by Green Byte™ cover failure of hardware only. Our warranty guarantees that the supplied hardware will operate as promised, or we will fix or replace it with a comparable model, at our discretion. Our warranty covers all of the parts and components of the computer, excluding batteries.

The warranty does not cover any damage due to accident, transport, misuse, tampering, mishandling, negligence, natural disaster, pest infestation, defects / malfunctions caused by viruses and software incompatibility, use of the product in voltages other than designated, or where the unit has been installed, maintained or operated not in accordance with the instruction manual.

Green Byte™ does not repair, restore, or install any pirated software. Installation of pirated, unlicensed software by the customer voids the 3-months warranty immediately.

Green Byte™ makes every attempt to handle warranty issues immediately to provide the best service possible to our clients. In some cases, it may be necessary to send the part to the manufacturer and wait for a replacement. Green Byte™ is in no way responsible for loss of time or expense while waiting for the replacement part(s).

Green Byte™ is in no way responsible for any compensation due to the failure of a computer or component.

Data loss caused by failure of hardware or software supplied by Green Byte™ and data recovery is in no way covered by warranty. It is your sole responsibility to maintain regular backups of all information.

Customers that have an onsite warranty will receive at no charge the service of a technician coming to the location where the system was originally installed, within Green Byte’s service area, to diagnose and replace any defective hardware. At the discretion of Green Byte™, systems may be removed to our repair facility for servicing.

Freight cost in case where product / unit is outside the Green Byte’s service area will be for the account of the customer.

In case of unit replacement all accessories, free items and box must be return in complete package and in good physical condition.

For out of warranty product / unit, corresponding service fee (labor and parts) will be charged to the customer accordingly.

Dealings with third parties

In the course of delivering the services to you, Green Byte™ may refer you to third parties, or the websites of third parties, that offer products and/or services that may facilitate the resolution of your support issues or otherwise be of potential assistance to you. These third parties and/or their websites may also be linked and/or displayed on our website. Although we may link or otherwise refer you to such products and services offered by third parties, unless expressly stated to the contrary, such references, links and/or displays in no way mean, imply, suggest or constitute any evaluation or approval by Green Byte™ of those merchants or their products or services. Green Byte™ is not responsible in any way for any other websites, products, services or information. Your dealings with other entities promoted on or through the services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such other entity. You agree that Green Byte™ shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the services.